FTAC Assessment 165 Assessment Starts Time Over Created on March 19, 2021 FTAC Assessment Multiple choice questions. Every question carries one marks. No negative marking is there. Time allowed is 60 mins. 1 / 30 Which information should be passed to the customer care to find the age of the appliance in case if the bill is not available at the customer end? 1. Shop register number 2. Sales person's name 3. Customer address along with the name 4. Serial number of the model 2 / 30 While going for servicing at customer location one of your colleague meets midway. Colleague handovers you a faulty spare part and immediately leave. What will you do with the spare part? 1. Sell it in the local market 2. Throw it mid way 3. Carry it to the home 4. Deposit it to the store room 3 / 30 Which of the following produce excessive noise and also lead to breaking of the copper tubing and leakage of the refrigerant if outdoor unit is installed on the soft surface? 1. Freely flowing air 2. Vibrations of the outdoor unit 3. High energy consumption 4. Size of the outdoor unit 4 / 30 What need to do once it is noticed that the grounding of the power supply at the customer premises is not proper? 1. Rectify and start working 2. Ignore till customer provide all the details 3. Report to authorities 4. Wait till incident happens in the place 5 / 30 Which needs to be understood while interacting with the customer during diagnosing the fault in the AC? 1. Repairing part of the AC 2. AC maintenance 3. Current required to operate the AC 4. Usage pattern of the AC 6 / 30 Which of the following is necessary to inform to the customer while giving a demo of the features of the newly installed Air Conditioning? 1. Free service offered 2. Previous model features 3. Supplier expectations 4. Manufacturer norms 7 / 30 Who is responsible for resolving customer complaints on daily basis? 1. Service engineer 2. Customer Executive 3. Immediate Supervisor 4. Sales engineer 8 / 30 Which of the following is the possible cause if the air from the indoor unit smells strange? 1. Dirty filters 2. Wrong battery polarities 3. Blown fuse 4. Circuit breaker 9 / 30 What should be explained to the customer before replacing the unit/component of a AC module? 1. Technicalities involved 2. IC diagram 3. Time required 4. Component specification 10 / 30 Which of the following is the best way to show to the customer that the unit is working perfectly after servicing? 1. Demo 2. Email 3. Presentation 4. Report 11 / 30 What should not be compromised even if number of problems occur while working? 1. Status 2. Quality of work 3. Rewards 4. Professional routines 12 / 30 If the blower is running, but the fan on the outside unit is not, then which of the following should be troubleshooted? 1. Control board 2. Outside unit 3. Inside unit 4. Blower motor 13 / 30 What does below image convey? 1. Throw papers 2. Dispose trash appropriately 3. Fly papers 4. Play with papers 14 / 30 Identify the air conditioner picture which is shown below? 1. Air curtian 2. Ceiling universal 3. Split duct 4. Ceiling cassette 15 / 30 Where should one check for customer complaints that are registered? 1. Customer care Software 2. Work schedule register 3. Logistic form Database 4. Customer premises 16 / 30 Identify the proper mixture of solution used to clean the AC unit if the dirt is noticeable. 1. Polishing powder diluted in lukewarm 2. Mild detergent diluted in lukewarm water 3. Gasoline diluted in lukewarm water 4. Benzine diluted in lukewarm 17 / 30 Which is the FIRST step should be followed while installing mounted air conditioner? 1. Wiring 2. Fixing 3. Marking 4. Drilling 18 / 30 Which manual should be referred to understand the placement requirements before going to install the new AC at the customer location? 1. Maintenance 2. Purchase 3. Instruction 4. Service 19 / 30 Identify TRUE(T)/FALSE(F) from below statement: 1. Always interact with the customer politely and understand the issue patiently 2. Before opening the unit, always check the warranty status of the appliance 1. 1T and 2T 2. 1F and 2T 3. 1F and 2F 4. 1T and 2F 20 / 30 Which sheet is required to inspect and to understand specification of the tools? 1. Sale review sheet 2. Product safety data sheet 3. Chemical element data sheet 4. Emergency store sheet 21 / 30 What arrangement is necessary before visiting the customer location for installation? 1. Summarising the datasheet 2. Carrying the manual along 3. A prior appointment 4. Raising an invoice 22 / 30 What should be done if liquid spills found on the floor in the company premises? 1. Immediately escalate to authority person 2. Wait till it get dry 3. Try to clean up with the waste paper 4. Wait till some incident happens 23 / 30 What dose the below image convey with respect to air conditioning? 1. Vacuum pump 2. Weigh scale 3. Temperature meter 4. Manifold gauge set 24 / 30 According to the company policy, under which contract should the AC unit of the customer be serviced free of cost? 1. Packaging norms 2. Annual maintenance 3. Invoice policy 4. Payment terms 25 / 30 For which of the following faults, the unit needs to be transported to the service center for repair? 1. Fuse replacement 2. Thermostat repair 3. Outlet valve repair 4. Circuit board failure 26 / 30 One of the colleague has asked to check the warranty of the AC unit of the customer. What should be the reply to this? 1. Ignore the request 2. Readily check and revert 3. Tell to request to someone else 4. Ask to request in the break 27 / 30 What should be checked for before carrying the tools to the customer premises? 1. Carry away with fractures handles of the tools 2. Make use of bent wrenches 3. To use tools with unsharp edges 4. Check for the working status condition 28 / 30 While testing the thermostat in a split AC using the volt-ohmmeter, the meter reading is higher than zero. What does this indicates? 1. Thermostat needs to be bypassed 2. Thermostat requires a repair 3. Thermostat is functioning properly 4. Thermostat is not functioning properly 29 / 30 Which sheet is required to inspect and to understand specification of the tools? 1. Sale review sheet 2. Emergency store sheet 3. Product safety data sheet 4. Chemical element data sheet 30 / 30 What should be discussed FIRST with the customer after identifying issues in the AC module? 1. Company's profile 2. Customer's personnel information 3. Cost and time involved to replace 4. Make and brand of the AC The average score is 78% LinkedIn Facebook Twitter VKontakte 0%
