FTAC Assessment


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FTAC Assessment

  1. Multiple choice questions.
  2. Every question carries one marks.
  3. No negative marking is there.
  4. Time allowed is 60 mins.

1 / 30

Which needs to be understood while interacting with the customer during diagnosing the fault in the AC?

2 / 30

While testing the thermostat in a split AC using the volt-ohmmeter, the meter reading is higher than zero. What does this indicates?

3 / 30

What dose the below image convey with respect to air conditioning?


4 / 30

Who is responsible for resolving customer complaints on daily basis?

5 / 30

What does below image convey?


6 / 30

Which sheet is required to inspect and to understand specification of the tools?

7 / 30

What need to do once it is noticed that the grounding of the power supply at the customer premises is not proper?

8 / 30

Which of the following is necessary to inform to the customer while giving a demo of the features of the newly installed Air Conditioning?

9 / 30

What should be checked for before carrying the tools to the customer premises?

10 / 30

Identify TRUE(T)/FALSE(F) from below statement:
1. Always interact with the customer politely and understand the issue patiently
2. Before opening the unit, always check the warranty status of the appliance

11 / 30

Which of the following is the best way to show to the customer that the unit is working perfectly after servicing?

12 / 30

According to the company policy, under which contract should the AC unit of the customer be serviced free of cost?

13 / 30

Which of the following is the possible cause if the air from the indoor unit smells strange?

14 / 30

Which is the FIRST step should be followed while installing mounted air conditioner?

15 / 30

What should be explained to the customer before replacing the unit/component of a AC module?

16 / 30

What should be done if liquid spills found on the floor in the company premises?

17 / 30

What should be discussed FIRST with the customer after identifying issues in the AC module?

18 / 30

Where should one check for customer complaints that are registered?

19 / 30

While going for servicing at customer location one of your colleague meets midway. Colleague handovers you a faulty spare part and immediately leave. What will you do with the spare part?

20 / 30

What arrangement is necessary before visiting the customer location for installation?

21 / 30

For which of the following faults, the unit needs to be transported to the service center for repair?

22 / 30

Which of the following produce excessive noise and also lead to breaking of the copper tubing and leakage of the refrigerant if outdoor unit is installed on the soft surface?

23 / 30

Identify the proper mixture of solution used to clean the AC unit if the dirt is noticeable.

24 / 30

What should not be compromised even if number of problems occur while working?

25 / 30

Which sheet is required to inspect and to understand specification of the tools?

26 / 30

Identify the air conditioner picture which is shown below?


27 / 30

One of the colleague has asked to check the warranty of the AC unit of the customer. What should be the reply to this?

28 / 30

Which information should be passed to the customer care to find the age of the appliance in case if the bill is not available at the customer end?

29 / 30

If the blower is running, but the fan on the outside unit is not, then which of the following should be troubleshooted?

30 / 30

Which manual should be referred to understand the placement requirements before going to install the new AC at the customer location?

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