FTAC Assessment 165 Assessment Starts Time Over Created on March 19, 2021 FTAC Assessment Multiple choice questions. Every question carries one marks. No negative marking is there. Time allowed is 60 mins. 1 / 30 Which needs to be understood while interacting with the customer during diagnosing the fault in the AC? 1. Repairing part of the AC 2. Usage pattern of the AC 3. AC maintenance 4. Current required to operate the AC 2 / 30 While testing the thermostat in a split AC using the volt-ohmmeter, the meter reading is higher than zero. What does this indicates? 1. Thermostat is not functioning properly 2. Thermostat requires a repair 3. Thermostat needs to be bypassed 4. Thermostat is functioning properly 3 / 30 What dose the below image convey with respect to air conditioning? 1. Manifold gauge set 2. Weigh scale 3. Vacuum pump 4. Temperature meter 4 / 30 Who is responsible for resolving customer complaints on daily basis? 1. Immediate Supervisor 2. Service engineer 3. Sales engineer 4. Customer Executive 5 / 30 What does below image convey? 1. Dispose trash appropriately 2. Play with papers 3. Throw papers 4. Fly papers 6 / 30 Which sheet is required to inspect and to understand specification of the tools? 1. Emergency store sheet 2. Product safety data sheet 3. Sale review sheet 4. Chemical element data sheet 7 / 30 What need to do once it is noticed that the grounding of the power supply at the customer premises is not proper? 1. Report to authorities 2. Rectify and start working 3. Ignore till customer provide all the details 4. Wait till incident happens in the place 8 / 30 Which of the following is necessary to inform to the customer while giving a demo of the features of the newly installed Air Conditioning? 1. Previous model features 2. Supplier expectations 3. Manufacturer norms 4. Free service offered 9 / 30 What should be checked for before carrying the tools to the customer premises? 1. Check for the working status condition 2. Make use of bent wrenches 3. Carry away with fractures handles of the tools 4. To use tools with unsharp edges 10 / 30 Identify TRUE(T)/FALSE(F) from below statement: 1. Always interact with the customer politely and understand the issue patiently 2. Before opening the unit, always check the warranty status of the appliance 1. 1F and 2F 2. 1F and 2T 3. 1T and 2T 4. 1T and 2F 11 / 30 Which of the following is the best way to show to the customer that the unit is working perfectly after servicing? 1. Presentation 2. Email 3. Demo 4. Report 12 / 30 According to the company policy, under which contract should the AC unit of the customer be serviced free of cost? 1. Invoice policy 2. Packaging norms 3. Payment terms 4. Annual maintenance 13 / 30 Which of the following is the possible cause if the air from the indoor unit smells strange? 1. Blown fuse 2. Dirty filters 3. Circuit breaker 4. Wrong battery polarities 14 / 30 Which is the FIRST step should be followed while installing mounted air conditioner? 1. Marking 2. Wiring 3. Fixing 4. Drilling 15 / 30 What should be explained to the customer before replacing the unit/component of a AC module? 1. Time required 2. IC diagram 3. Technicalities involved 4. Component specification 16 / 30 What should be done if liquid spills found on the floor in the company premises? 1. Try to clean up with the waste paper 2. Immediately escalate to authority person 3. Wait till some incident happens 4. Wait till it get dry 17 / 30 What should be discussed FIRST with the customer after identifying issues in the AC module? 1. Make and brand of the AC 2. Customer's personnel information 3. Company's profile 4. Cost and time involved to replace 18 / 30 Where should one check for customer complaints that are registered? 1. Customer care Software 2. Customer premises 3. Work schedule register 4. Logistic form Database 19 / 30 While going for servicing at customer location one of your colleague meets midway. Colleague handovers you a faulty spare part and immediately leave. What will you do with the spare part? 1. Sell it in the local market 2. Carry it to the home 3. Deposit it to the store room 4. Throw it mid way 20 / 30 What arrangement is necessary before visiting the customer location for installation? 1. A prior appointment 2. Carrying the manual along 3. Summarising the datasheet 4. Raising an invoice 21 / 30 For which of the following faults, the unit needs to be transported to the service center for repair? 1. Thermostat repair 2. Fuse replacement 3. Circuit board failure 4. Outlet valve repair 22 / 30 Which of the following produce excessive noise and also lead to breaking of the copper tubing and leakage of the refrigerant if outdoor unit is installed on the soft surface? 1. Freely flowing air 2. Vibrations of the outdoor unit 3. Size of the outdoor unit 4. High energy consumption 23 / 30 Identify the proper mixture of solution used to clean the AC unit if the dirt is noticeable. 1. Benzine diluted in lukewarm 2. Gasoline diluted in lukewarm water 3. Mild detergent diluted in lukewarm water 4. Polishing powder diluted in lukewarm 24 / 30 What should not be compromised even if number of problems occur while working? 1. Status 2. Rewards 3. Professional routines 4. Quality of work 25 / 30 Which sheet is required to inspect and to understand specification of the tools? 1. Sale review sheet 2. Emergency store sheet 3. Product safety data sheet 4. Chemical element data sheet 26 / 30 Identify the air conditioner picture which is shown below? 1. Split duct 2. Ceiling cassette 3. Ceiling universal 4. Air curtian 27 / 30 One of the colleague has asked to check the warranty of the AC unit of the customer. What should be the reply to this? 1. Ask to request in the break 2. Tell to request to someone else 3. Ignore the request 4. Readily check and revert 28 / 30 Which information should be passed to the customer care to find the age of the appliance in case if the bill is not available at the customer end? 1. Serial number of the model 2. Customer address along with the name 3. Shop register number 4. Sales person's name 29 / 30 If the blower is running, but the fan on the outside unit is not, then which of the following should be troubleshooted? 1. Outside unit 2. Blower motor 3. Inside unit 4. Control board 30 / 30 Which manual should be referred to understand the placement requirements before going to install the new AC at the customer location? 1. Purchase 2. Service 3. Instruction 4. Maintenance The average score is 78% LinkedIn Facebook Twitter VKontakte 0%
