FTAC Assessment 165 Assessment Starts Time Over Created on March 19, 2021 FTAC Assessment Multiple choice questions. Every question carries one marks. No negative marking is there. Time allowed is 60 mins. NameEmailPhone Number 1 / 30 Which needs to be understood while interacting with the customer during diagnosing the fault in the AC? 1. Current required to operate the AC 2. Usage pattern of the AC 3. Repairing part of the AC 4. AC maintenance 2 / 30 What should be explained to the customer before replacing the unit/component of a AC module? 1. Technicalities involved 2. Component specification 3. Time required 4. IC diagram 3 / 30 Which sheet is required to inspect and to understand specification of the tools? 1. Emergency store sheet 2. Chemical element data sheet 3. Sale review sheet 4. Product safety data sheet 4 / 30 Identify the proper mixture of solution used to clean the AC unit if the dirt is noticeable. 1. Benzine diluted in lukewarm 2. Gasoline diluted in lukewarm water 3. Polishing powder diluted in lukewarm 4. Mild detergent diluted in lukewarm water 5 / 30 While testing the thermostat in a split AC using the volt-ohmmeter, the meter reading is higher than zero. What does this indicates? 1. Thermostat is not functioning properly 2. Thermostat needs to be bypassed 3. Thermostat is functioning properly 4. Thermostat requires a repair 6 / 30 Which of the following produce excessive noise and also lead to breaking of the copper tubing and leakage of the refrigerant if outdoor unit is installed on the soft surface? 1. High energy consumption 2. Size of the outdoor unit 3. Freely flowing air 4. Vibrations of the outdoor unit 7 / 30 For which of the following faults, the unit needs to be transported to the service center for repair? 1. Fuse replacement 2. Outlet valve repair 3. Thermostat repair 4. Circuit board failure 8 / 30 Which of the following is the best way to show to the customer that the unit is working perfectly after servicing? 1. Presentation 2. Report 3. Demo 4. Email 9 / 30 What arrangement is necessary before visiting the customer location for installation? 1. Carrying the manual along 2. Summarising the datasheet 3. Raising an invoice 4. A prior appointment 10 / 30 What should be done if liquid spills found on the floor in the company premises? 1. Wait till some incident happens 2. Immediately escalate to authority person 3. Wait till it get dry 4. Try to clean up with the waste paper 11 / 30 What should not be compromised even if number of problems occur while working? 1. Professional routines 2. Status 3. Quality of work 4. Rewards 12 / 30 What should be discussed FIRST with the customer after identifying issues in the AC module? 1. Company's profile 2. Customer's personnel information 3. Make and brand of the AC 4. Cost and time involved to replace 13 / 30 What should be checked for before carrying the tools to the customer premises? 1. Make use of bent wrenches 2. Carry away with fractures handles of the tools 3. Check for the working status condition 4. To use tools with unsharp edges 14 / 30 One of the colleague has asked to check the warranty of the AC unit of the customer. What should be the reply to this? 1. Ask to request in the break 2. Tell to request to someone else 3. Readily check and revert 4. Ignore the request 15 / 30 Where should one check for customer complaints that are registered? 1. Customer premises 2. Customer care Software 3. Logistic form Database 4. Work schedule register 16 / 30 What need to do once it is noticed that the grounding of the power supply at the customer premises is not proper? 1. Rectify and start working 2. Report to authorities 3. Ignore till customer provide all the details 4. Wait till incident happens in the place 17 / 30 What does below image convey? 1. Dispose trash appropriately 2. Throw papers 3. Fly papers 4. Play with papers 18 / 30 If the blower is running, but the fan on the outside unit is not, then which of the following should be troubleshooted? 1. Inside unit 2. Outside unit 3. Control board 4. Blower motor 19 / 30 Which information should be passed to the customer care to find the age of the appliance in case if the bill is not available at the customer end? 1. Serial number of the model 2. Sales person's name 3. Customer address along with the name 4. Shop register number 20 / 30 Which of the following is the possible cause if the air from the indoor unit smells strange? 1. Circuit breaker 2. Dirty filters 3. Blown fuse 4. Wrong battery polarities 21 / 30 Which is the FIRST step should be followed while installing mounted air conditioner? 1. Wiring 2. Drilling 3. Marking 4. Fixing 22 / 30 Which manual should be referred to understand the placement requirements before going to install the new AC at the customer location? 1. Maintenance 2. Service 3. Instruction 4. Purchase 23 / 30 While going for servicing at customer location one of your colleague meets midway. Colleague handovers you a faulty spare part and immediately leave. What will you do with the spare part? 1. Sell it in the local market 2. Throw it mid way 3. Deposit it to the store room 4. Carry it to the home 24 / 30 Which of the following is necessary to inform to the customer while giving a demo of the features of the newly installed Air Conditioning? 1. Supplier expectations 2. Previous model features 3. Free service offered 4. Manufacturer norms 25 / 30 Which sheet is required to inspect and to understand specification of the tools? 1. Sale review sheet 2. Emergency store sheet 3. Chemical element data sheet 4. Product safety data sheet 26 / 30 What dose the below image convey with respect to air conditioning? 1. Weigh scale 2. Vacuum pump 3. Manifold gauge set 4. Temperature meter 27 / 30 Identify the air conditioner picture which is shown below? 1. Split duct 2. Ceiling universal 3. Ceiling cassette 4. Air curtian 28 / 30 Who is responsible for resolving customer complaints on daily basis? 1. Service engineer 2. Customer Executive 3. Sales engineer 4. Immediate Supervisor 29 / 30 According to the company policy, under which contract should the AC unit of the customer be serviced free of cost? 1. Invoice policy 2. Payment terms 3. Packaging norms 4. Annual maintenance 30 / 30 Identify TRUE(T)/FALSE(F) from below statement: 1. Always interact with the customer politely and understand the issue patiently 2. Before opening the unit, always check the warranty status of the appliance 1. 1T and 2T 2. 1T and 2F 3. 1F and 2F 4. 1F and 2T The average score is 78% LinkedIn Facebook Twitter VKontakte 0%
