FTAC Assessment 165 Assessment Starts Time Over Created on March 19, 2021 FTAC Assessment Multiple choice questions. Every question carries one marks. No negative marking is there. Time allowed is 60 mins. NameEmailPhone Number 1 / 30 Which information should be passed to the customer care to find the age of the appliance in case if the bill is not available at the customer end? 1. Serial number of the model 2. Customer address along with the name 3. Sales person's name 4. Shop register number 2 / 30 What should be explained to the customer before replacing the unit/component of a AC module? 1. Component specification 2. IC diagram 3. Time required 4. Technicalities involved 3 / 30 For which of the following faults, the unit needs to be transported to the service center for repair? 1. Fuse replacement 2. Outlet valve repair 3. Thermostat repair 4. Circuit board failure 4 / 30 What need to do once it is noticed that the grounding of the power supply at the customer premises is not proper? 1. Report to authorities 2. Rectify and start working 3. Ignore till customer provide all the details 4. Wait till incident happens in the place 5 / 30 Where should one check for customer complaints that are registered? 1. Logistic form Database 2. Customer premises 3. Customer care Software 4. Work schedule register 6 / 30 Identify the air conditioner picture which is shown below? 1. Ceiling cassette 2. Air curtian 3. Split duct 4. Ceiling universal 7 / 30 According to the company policy, under which contract should the AC unit of the customer be serviced free of cost? 1. Invoice policy 2. Packaging norms 3. Annual maintenance 4. Payment terms 8 / 30 What should be discussed FIRST with the customer after identifying issues in the AC module? 1. Company's profile 2. Make and brand of the AC 3. Cost and time involved to replace 4. Customer's personnel information 9 / 30 What arrangement is necessary before visiting the customer location for installation? 1. Raising an invoice 2. A prior appointment 3. Summarising the datasheet 4. Carrying the manual along 10 / 30 Identify the proper mixture of solution used to clean the AC unit if the dirt is noticeable. 1. Benzine diluted in lukewarm 2. Gasoline diluted in lukewarm water 3. Mild detergent diluted in lukewarm water 4. Polishing powder diluted in lukewarm 11 / 30 Which of the following produce excessive noise and also lead to breaking of the copper tubing and leakage of the refrigerant if outdoor unit is installed on the soft surface? 1. Freely flowing air 2. High energy consumption 3. Vibrations of the outdoor unit 4. Size of the outdoor unit 12 / 30 If the blower is running, but the fan on the outside unit is not, then which of the following should be troubleshooted? 1. Blower motor 2. Outside unit 3. Inside unit 4. Control board 13 / 30 What should not be compromised even if number of problems occur while working? 1. Professional routines 2. Rewards 3. Quality of work 4. Status 14 / 30 While testing the thermostat in a split AC using the volt-ohmmeter, the meter reading is higher than zero. What does this indicates? 1. Thermostat is not functioning properly 2. Thermostat is functioning properly 3. Thermostat requires a repair 4. Thermostat needs to be bypassed 15 / 30 Which sheet is required to inspect and to understand specification of the tools? 1. Sale review sheet 2. Product safety data sheet 3. Chemical element data sheet 4. Emergency store sheet 16 / 30 Which is the FIRST step should be followed while installing mounted air conditioner? 1. Wiring 2. Fixing 3. Marking 4. Drilling 17 / 30 Which needs to be understood while interacting with the customer during diagnosing the fault in the AC? 1. Usage pattern of the AC 2. Current required to operate the AC 3. Repairing part of the AC 4. AC maintenance 18 / 30 One of the colleague has asked to check the warranty of the AC unit of the customer. What should be the reply to this? 1. Ignore the request 2. Tell to request to someone else 3. Readily check and revert 4. Ask to request in the break 19 / 30 Who is responsible for resolving customer complaints on daily basis? 1. Sales engineer 2. Service engineer 3. Immediate Supervisor 4. Customer Executive 20 / 30 What should be done if liquid spills found on the floor in the company premises? 1. Immediately escalate to authority person 2. Wait till some incident happens 3. Try to clean up with the waste paper 4. Wait till it get dry 21 / 30 Which of the following is necessary to inform to the customer while giving a demo of the features of the newly installed Air Conditioning? 1. Free service offered 2. Previous model features 3. Manufacturer norms 4. Supplier expectations 22 / 30 Which of the following is the best way to show to the customer that the unit is working perfectly after servicing? 1. Report 2. Demo 3. Email 4. Presentation 23 / 30 While going for servicing at customer location one of your colleague meets midway. Colleague handovers you a faulty spare part and immediately leave. What will you do with the spare part? 1. Deposit it to the store room 2. Sell it in the local market 3. Throw it mid way 4. Carry it to the home 24 / 30 Which sheet is required to inspect and to understand specification of the tools? 1. Product safety data sheet 2. Sale review sheet 3. Chemical element data sheet 4. Emergency store sheet 25 / 30 Identify TRUE(T)/FALSE(F) from below statement: 1. Always interact with the customer politely and understand the issue patiently 2. Before opening the unit, always check the warranty status of the appliance 1. 1F and 2F 2. 1T and 2F 3. 1F and 2T 4. 1T and 2T 26 / 30 Which manual should be referred to understand the placement requirements before going to install the new AC at the customer location? 1. Maintenance 2. Service 3. Purchase 4. Instruction 27 / 30 What does below image convey? 1. Dispose trash appropriately 2. Fly papers 3. Play with papers 4. Throw papers 28 / 30 What should be checked for before carrying the tools to the customer premises? 1. Make use of bent wrenches 2. To use tools with unsharp edges 3. Carry away with fractures handles of the tools 4. Check for the working status condition 29 / 30 What dose the below image convey with respect to air conditioning? 1. Weigh scale 2. Manifold gauge set 3. Vacuum pump 4. Temperature meter 30 / 30 Which of the following is the possible cause if the air from the indoor unit smells strange? 1. Blown fuse 2. Dirty filters 3. Wrong battery polarities 4. Circuit breaker The average score is 78% LinkedIn Facebook Twitter VKontakte 0%
